Shipping & Returns

Returns & Refunds

1. Refund requests must be made within 14 days of the delivery date. After 14 days from the delivery date, you must contact Letterific to determine the best course of action.
2. Letterific will not issue refunds for products purchased through other entities, such as distributors or retail partners.
3. The product must be in like-new condition and returned in original packaging. Letterific reserves the right to reject any refund request if the product is received damaged.
4. A Return Authorisation (RA) number must be obtained prior to returning the product; to request an RA number, please email hello@letterific.fun and provide the following information:
   • Name
   • Address
   • Phone
   • Reason for Refund
   • Date of Purchase
   • Order Number
5. Upon written receipt of the RA number, send the product to:
   
   Letterific
   Attention: Returns Department RA #[RA number]
   12 Foulds Court
   Montrose Victoria 3765
6. Please mark with the RA number on the outside of the package.
7. A copy of the Letterific credit card purchase receipt, and a copy of the original Letterific invoice, should be placed inside the return package so that it is easily visible.
8. Products received without an RA number and the required documentation as specified above may not be accepted or processed for return.
9. Products received that do not meet the above return criteria may be returned to the customer via ground shipment.
10. You may be responsible for shipping costs for returning the product to Letterific. The product should be shipped so that it can be tracked and/or insured; Letterific is not responsible for products lost or damaged during return shipment.
11. Shipping charges may be non-refundable.
12. Funds will be credited within 5 days of receipt of returned product pending qualification and subject to above criteria.